Frequently Asked Questions

We carry sewing machines, embroidery machines, combo (sewing plus embroidery) machines, longarm quilting machines, sergers, and multi-needle embroidery machines. Each product listing states which category a given machine falls into.

It depends on what you make. A sewing machine covers general construction and alterations. A serger gives you fast, finished overlock seams and edges. An embroidery machine adds designs, monograms, and decorative stitching, and a combo machine adds that to full sewing capability in one unit. A longarm quilting machine is a dedicated, frame-mounted machine built for finishing full-size quilts. A multi-needle embroidery machine runs multiple pre-threaded colors for faster, hands-off embroidery, which is worth considering if you embroider often or in volume.

Every machine on this site is used or reconditioned, sourced directly from sewing machine dealers, either from event demo units or recent trade-ins. We only accept machines in excellent condition with original packaging and accessories, and any unit that doesn’t meet that bar is clearly marked and discounted. You get the same manufacturer feature set at a lower price than buying new, backed by our 90-day limited warranty.

For garment sewing, workspace to the right of the needle matters less. For quilting, more room means less bunching on large quilts. For embroidery, check the hoop dimensions listed for each machine, larger hoops fit bigger designs in a single hooping, which matters most for jackets, blankets, and quilt blocks.

It depends on the specific unit. Included accessories are confirmed and listed per machine in that machine’s product page, since every used unit is different. If something isn’t listed as included, assume it isn’t unless you confirm with us directly.

We accept major credit cards along with the other payment options shown at checkout.

Yes. Because these are used machines sourced from dealers, most listings are for a single physical unit. Once it sells, that exact listing is gone, even if we later list a similar model.

Yes, and we’d rather you did. Contact us with questions about condition, accessories, or anything else on a listing, we answer personally and can share additional photos on request.

Not yet. We don’t currently offer financing, all purchases are paid in full at checkout.

Every machine ships fully insured, packed for a heavy precision instrument. Adult signature is required on delivery.

Sewing and embroidery machines are heavy, valuable, and easy to damage if mishandled. Requiring a signature protects you, it confirms the machine was delivered directly to an adult who can inspect it, rather than left unattended.

Inspect it as soon as it arrives and report any visible shipping damage right away, see our Shipping and Returns page for the reporting window and process.

No, we currently ship within the United States only.

For 90 days from delivery, we guarantee your machine will be mechanically functional and match the condition described in its listing. If a covered issue shows up in that window, we repair it at no charge.

No. All sales are final, and repair is the warranty’s sole remedy. We do not offer refunds, replacements, or store credit under this policy. See our Shipping and Returns page for the full terms.

Normal wear and tear, damage from misuse or unauthorized repair, issues from improper needles, thread, or accessories, and cosmetic wear already disclosed in the listing are not covered. Full exclusions are listed on our Shipping and Returns page.

Contact us with your order number and a description of the issue within the 90-day window. We may ask for photos or video, or ask you to send the machine to us for evaluation and repair.

Start with the basics: re-thread the machine from scratch following the threading path in the manual, insert a fresh needle (needles dull or bend more than people expect), and confirm the needle is the right type and size for your fabric. Skipped stitches are most often a needle or threading issue, not a mechanical fault.

Re-thread the top thread and bobbin, an off-path thread is the most common cause of tension problems. Then test on a scrap of the same fabric before adjusting the tension dial. If a full re-thread and a clean, oiled bobbin case don’t resolve it, that’s worth a service call.

As a general rule, clean out lint from the bobbin area after every large project or every few hours of sewing, and oil per your manual’s schedule if your model calls for it. Dust and lint buildup in the bobbin case is one of the most common causes of tension and jamming issues.

Change your needle every project or after about 8 hours of sewing, sooner if you hear popping sounds, see skipped stitches, or are sewing heavier fabric like denim or several layers. A dull or bent needle is cheap to replace and causes a disproportionate number of stitching problems.

This is almost always a threading or tension issue rather than a mechanical one. Remove the bobbin, make sure it’s inserted so the thread unwinds in the correct direction, re-thread the top of the machine, and make sure the presser foot is down before you start sewing.

If you’ve re-threaded, changed the needle, cleaned the bobbin area, and the problem persists, or if you hear new grinding, clicking, or knocking sounds, stop and get it looked at rather than continuing to run it. If your machine is still within its 90-day guarantee window, contact us first.